Request a Quote

Let Palandri Insurances look after all your insurance needs!


Most of the frequently asked questions we have answered below. click a category button below and then click the desired question to see the answer.

If you cannot find what you are looking for, please do not hesitate to contact us and we will answer your questions directly.

Why use an insurance broker?

As insurance brokers, our priority is to represent your interests at all times and to provide you with professional guidance in everything pertaining to your insurance in a market that’s forever changing in premiums, product availability and policy conditions. Palandri Insurances staff are trained to understand the differences between various policies and are often able to negotiate premiums that aren’t available to you. In fact, some insurance policies are only available through intermediaries such as brokers.

What's the difference between an agent and a broker?

An insurance broker has a duty of care to you and must act in your best interests and will attempt to source the most appropriate policy on your behalf at a competitive premium.

An agent represents the insurance company and therefore has no direct responsibility to ensure that you are getting the most appropriate policy available, only to ensure that you are getting the most appropriate policy from the company’s range.

Why choose Palandri Insurances?
  • We have been established since 1982.
  • We are situated conveniently in Boronia in Melbourne’s outer south east.
  • Our service is personal, and you deal with the same staff at all times.
  • We are foundation member of United Insurance Group Pty Ltd are a member of the Steadfast Group.
  • We provide you with comparative terms from insurers to save you time and money, and we are always available to provide you with expert advice.
  • We are innovative and well respected.
What insurance policies do I need?

This depends on the type of business you are in. New insurance policies are being developed constantly as the world and the risks you face change.

Example, 20 years ago how many businesses would have considered having Cyber Insurance for loss of profits due to computer crime or theft?

Palandri Insurances staff undergo regular training and remain abreast of all developments within the industry, so they are well placed to regularly review your risk areas and advise accordingly.

If my circumstances change, do I need to review my insurance?

Absolutely. A change of circumstances may mean the insurance you have in place is no longer current.

It may be that your circumstances change in a way that means your risk is reduced and you’re paying too much, or that your risk has increased, and you are exposed to uninsured losses. Either way, advising your broker of your changes will allow them to review your insurances and ensure your policies remain relevant.

It’s advisable to review your insurance regularly, at the very least annually because changes may have taken place that alter your risk profile, and the policies available to cover your risks may also have changed.

Should I simply look for the cheapest policy?

Insurance policies can be very complex, and the cheapest policy will not always meet all of your insurance needs.

Sometimes what is left out of a policy is as important as what is included, and the cheapest option may omit a risk that you cannot afford to carry yourself. Interpreting the terms of the policy is part of Palandri Insurances role and you should listen to their advice as you would a doctor or a lawyer.

Although the policy cost will always be a factor, ensuring you have the right cover in place when it comes the time to make a claim is vital, and our top priority.

How do I make a claim?

The process for lodging a claim varies depending on the type of policy, the insurer and the circumstances.

You should first refer to our Claims Service for general information. Our staff are trained and more than happy to assist in the claims process to ensure you receive everything you are entitled to. You should contact our office as soon as possible after a loss event occurs, so that no time is lost.

What is a Financial Services Guide (FSG)?

A Financial Services Guide (FSG) must be given to a potential client by a licensee (or an Authorised Representative) as soon as practicable. It sets out information regarding how we do business such as:

Documenting the standard basis on which we act for the client.
Providing all statutory notices and other information required by law (e.g. how we get paid).
Explaining how we will handle a client’s business.

Our Financial Services Guide is available by contacting our friendly staff or by clicking here.

What is a Product Disclosure Statement (PDS)?

A Product Disclosure Statement (PDS) should be provided to retail clients prior to them making a decision to purchase an insurance policy. The PDS is issued by the insurer and highlights significant information about the policy of which you should be aware. This includes information about the insurer, significant benefits and features, things that are not covered, significant risks and other important information. You should carefully read the PDS prior to making a decision about purchasing an insurance policy.